Michael And Son Services
Michael And Son Services Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Michael And Son Services has 1.5 star rating based on 117 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Service repair man, Contractor sent out was very professional, Courteous service techs.
Cons: Quality of service, Lousy servive, Entire experience.Recent recommendations regarding this business are as follows: "Never, ever use them. They are scammers. And cannot do the work.", "Beware", "go elsewhere", "Stay away from Michael & son. Use your money with a better co.", "Go with a company the offers free estimates.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Michael And Son Services has 1.5 star rating based on 117 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Service repair man, Contractor sent out was very professional, Courteous service techs.
Cons: Quality of service, Lousy servive, Entire experience.Recent recommendations regarding this business are as follows: "Never, ever use them. They are scammers. And cannot do the work.", "Beware", "go elsewhere", "Stay away from Michael & son. Use your money with a better co.", "Go with a company the offers free estimates.".
Most users ask Michael And Son Services for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
They came to my house to to replace the water heater. Broke it, flooded the entire basement which was full of storage items that were ruined. I called them repeatedly to fix it . Mold everywhere.
Called repeatedly to clean up everything that was soaked. Never returned calls.
Had to hire a company to do it out of pocket. I HATE THEM!!! Dont ever use them.
The high ratings are fraudulent. Just read the 1 star reviews.
User's recommendation: Never, ever use them. They are scammers. And cannot do the work.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Arlington, VirginiaResolved: Price Gauging
Company fixed the issue and I have been provided with apology.
Electrician tried to sell me a $69 dollar fan/light fixture for over $600. Then claimed he needed to troubleshoot for another $240 when I knew the switch was functional ...
with his labor it would be over $1200.00.
What a rip off. I paid his $69 service fee for being here for only 2 minutes and said GOODBYE.
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Washington, District Of ColumbiaA reminder to all customers of Michael & son bs
I had a small leak, the pipe had a ripple that had started leaking, I call Michael & sons, they wanted almost $300.00 I asked him could he use the shark bite that I had purchased, he said that he didn't use them. I refused the service paid for the visit, took the very same shark bite cut and cleaned the pipes done deal.
Way too much for some very small issues. I would never call these or recommend them to any one
User's recommendation: Stay away from Michael & son. Use your money with a better co.
Did not want to repair only wanted to sell me a new A/C
07/28/24 Townhome a/c not blowing any air.
Called made an appt Sundays are $189.00 for a service call.
Tech arrived sold us a compacitor for $169.00 installed and that was not the issue. Said it could be a few other things.
Monday, new tech came out and said it could be the motor or motherboard and the mother board was $800.00 and on a 3 week back order. He just wanted to sell me a new A/C unit.
I called my regular local A/C guy who just came back in town. Motherboard in stock 20 miles down the road and repaired unit for $550.00.
Overpriced
Ridiculously overpriced. We had a technician come look for a leak in the house.
They quoted one price for a toilet repair that we didn't really need, and outrageous.
Then I checked with a competitor for same issue repairs, including a whole water line replacement to the house. one half the cost from a reputable competitor.
User's recommendation: go elsewhere
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mason, VirginiaBait and switch, dishonest representation of the cost of estimate
No response from merchant. They show nothing but contempt for consumers.
When the tech walked in the door, he said there would be an additional, non-refundable $199 diagnostic fee that would not be included in the repair bill. My choice was to lose the $69 and go at least another day without hot water or pay the unconscionable hidden fee. I would never have chosen this plumber if they honestly said that it would cost $268 to diagnose the unit, $69 of which would be deducted from the repair bill.
I told the receptionist that the part was under warranty but not the labor, so I would need an itemized receipt. She took down the warranty authorization number.
I said the same thing to the tech, before the repair, who said the office would itemize the cost of the part. After the repair - total cost $515 - they refused to itemize the receipt, probably to conceal unconscionable mark ups. Without the itemized receipt, the manufacturer's warranty was void.
This was a duplicitous exploitation of sunk costs and should be investigated by the Maryland Attorney General's office.
.
A recording of the telephone agreement to get a price for repair, made by Michael & Son is available but could not be uploaded to your form. I can send it by hightail, if you like.
- Courteous service techs
- Entire experience
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOverpriced estimates
They charge $70 for an estimate. They can make a living on giving estimates alone.
All they have to do is come to your home, give you an inflated estimates- so you will say NO to the work- and then they leave.
Now you're out $70 and they did absolutely nothing. A complete rip off.
- Overpriced
User's recommendation: Go with a company the offers free estimates.
I wish I had read this before calling Michael and Son! Worst service ever! Will call anyone but them if I need a plumber!
Installed what they said was a pilot assembly (actually something else) left a part that did not belong to my hot water heater. (Over $900!)When the pilot light went out for unknown reason 3 months later they charged me $69 to relight it!
Tried to sell me a new hot water heater for $3500 plus! Demanded payment on the spot when I asked to be billed then Followed me rather aggressively to my bedroom to collect my wallet instead of waiting in the livingroom! Installation of what ever they put in took 10 minutes, took 20 minutes to write up the bill( and again would not leave without being paid on the spot!) I will never ever use Michael and Son! Worst customer service how have they stayed in business?
Also after relighting pilot could not bother to turn it up to actually heat the water! Really??!!!
User's recommendation: Anyone but Michael and Son
Unhappy with my experience
i called michaels and son with 2 small jobs.i was told they charge $69.00 to come out and look at the job.they will give you a price.if you say ok then they will waive the fee. i had my cold water *** in my tub was stripped.
i cold tighten the screw every time i used the tub and the next time it was loose again. he tightened the screw .i tried to explain that will only work until the next time i use it. he said no...he did it right. after he left it just spins just like it did before he came in.
the other job was my hose outside. he said he had to turn the water off outside. which is down in a basement closet.
when he went downstairs, you can reach in the opening in our closet.he said he would have to cut the drywall to make a bigger opening...why??? to do that he said it would be 1150.00 i know that is not necessary.so he did absolutely nothing except tighten a screw and charged me 137.50...what a rip off...
Preferred solution: Let the company propose a solution
User's recommendation: beware of this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Madison, WisconsinPositive experience
I've used Michael and Son twice now. They are probably more expensive than the competition; however, I've had other contractors do work that failed after a short period of time or the work wasn't done properly.
Overall, I'm happy with their work and Drew Gage, the plumbing tech who came out most recently, was just wonderful to work with. I should also add they were able to respond to my issue and come out the same day I called.
User's recommendation: Compare prices, but I think you'll get quality work with this company
Over priced ripoff company
Please read my review posted yesterday (11-02-21)I had a leak in the crawl space. I made a call to this company and was informed that there was a charge of $69 if I did not get the work done.
I made an appointment for Saturday (10-30-21). The tech showed up on time. I showed the tech where the problem was. The tech went into the crawl space for 30 seconds then came out and said fix leak $135.
I OKed the service for that price. After a few minutes, he came back out and said the price is now $500 plus. I did not have those funds, so I signed a debit card for the $69. It showed up on my bank account at $206.50.
I called the company on 10-30-21. They did not return my call until 11-02-21. They would not correct the charge. I got my bank to stop the charge.
Meanwhile, another Plumber came out and did the repair in a few minutes for $100.
If you read this review, walk away from Michael &;;;;;;; sons. They do the same things to a lot of people.
Preferred solution: Full refund
Poor job and damage to my home
Main water line 20 year old copper was leaking! Company recommended replacement!
Micheal&;;Son rep. was told water line needed to be in ground at 24 in for our water line can freeze in the winter! They bored the water line and in someplaces it is less than18 inch! When boring the driveway was damaged and now has a large bow!
My foundation was damaged with shovels and picks causing waterproof membrane to come off! Workers removed items from my property without permission! Person in charge of the job did not return to finish job leaving open ditches and Stayunrepaired damages!
3 appointments and no one showed up to finish work! I would recommend you finding a more reputable water repair company!
Late service call
I did not get a call stating that they would be running late.
Pissed my whole afternoon away waiting, its now 2:30 PM
and still waiting on the work to be done.
User's recommendation: Don't call this company for plumbing work.
Abysmal, inconsiderate, Buffoons for Customer Service
A3 service appointments, 3 no shows. Customer Service indicated that they would get there when they can.
Three days off work waiting for their service tech.
Their Customer Service rep was rude, condescending, and ignorant. Avoid at all costs.
User's recommendation: AVOID Michael and Son. Less than reputable.
Dishonestly and bad service
They replaced air handle &;;;;;;;;;;; the HVAC unit worked worse afterwards. They lied about scheduling appt for time frame for the county inspection.
I missed 2 days off of work without pay because they didn't schedule my appt correctly. I called and emailed the CSR that was assisting me and she gave me attitude, but still apologized while trying to blame oothersofhyggininc
- Lack of care for the customers time
- Lack of problem solving
- Dishonestly
Preferred solution: Let the company propose a solution
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Needed a Toilet installed. Price quoted is OUTRAGEOUS!
Company fixed the issue and I have been provided with full refund. Michael and Son contacted me and apologized for the situation and offered me a full refund of the $69 dispatch fee.
I commend them on listening to their customers and working to satisfy customer concerns. Thank you..
First I checked online for "How much does it cost to replace a toilet?" National average is $122 to $228 not including toilet.
I agreed in advance to $69 dispatch fee. Carlos arrived.
He agreed that there is nothing unusual about this install. He quoted a price of $446.00.
This is twice the national MAXIMUM. I paid the $69.00 dispatch and asked him to leave.
Preferred solution: Price reduction
User's recommendation: Don't use. Their price is outrageous.
About
Michael and Son Services is a family owned and operated household company specializing in provision of home improvement and repair services. Michael and Son Services was established back in year 1976 and is based in Alexandria, Virginia. Michael and Sons provides services through its numerous branches spread across Washington DC area cities. These include Arlington, Bethesda, Bowie, Fairfax, Rockville etc. The list of services provided by the company includes electrical, plumbing, construction services etc. Michael and Son Services staff includes experienced and fully licensed contractors. Services offered by Michael and Son Services feature a five-year total warranty on electrical jobs. Plumbing and handyman works are covered with one-year warranty.
Michael And Son Services is ranked 109 out of 570 in Household Services category
USA
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