Product: Michael And Son Services Customer Care Clear all filters (12 of 12 reviews match)
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I have been a loyal customer of Michael and Sons for years (HVAC, plumbing, electrical, etc.) and purchased a new AC/furnace from them about 5 years ago. We realized a few weeks ago that something wasn't right with our AC unit when the weather started to get warm. We...
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Michael And Son Services Customer Care
#1250580
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Unfortunately, the Michael & Son team has provided sub-standard service across a number of areas.Several but not all of these include: 1. waiting over 8 days for service, this was extended to 10 without warning or explanation when the initial appointment was cancelled...
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1.2
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Michael And Son Services Customer Care
I didn't like
  • Uncaring and dismissive attitude
  • Repeated failure to act as promised
  • Poor customer service
#993656
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We called Michael and Sons on Sunday evening to let know we having no heat in house.Told that we put urgent list .Then monday we called three time still on urgent list.This coldest day 15 degrees. Finally since we nocall or responds from this company. We called another...
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1.0
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Michael And Son Services Customer Care
#988883
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00 in lost pay, just to find out that they can not come out!!!! I called Michael and sons, and the lady says "sorry" after I explained the situation to her and said that she could schedule the time between a 4 hour slot for tomorrow, or I can call lowes to find another...
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1.1
Merrifield, Virginia
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Michael And Son Services Customer Care
I didn't like
  • Quality of service
#947015
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Michael And Son Services Customer Care Review

Sevice after the sell is lousy. Have been trying for weeks to get retun calls for a hvac system put in in August. All Ive veen gettIng is promises to have someone get back with me.
2.3
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Michael And Son Services Customer Care
#936648
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Michael And Son Services Customer Care Review

DUBOIS GORDON HVAC TECH--------GREAT TECHNICIAN:) HE WAS VERY NICE AND HE EXPLAINED EVERYTHING THAT I NEEDED TO KNOW ABOUT THE SERVICE I HAD DONE. THANKS MS. TATE
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Michael And Son Services Customer Care
#935650
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For starters they don't know what they are doing and they think you should pay them while figure out how to fix your problem .....clueless! Don't use these people
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Anonymous
DarkArwen

This accurately describes my interaction with this company. I strongly recommend for folks to look elsewhere for their home maintenance needs. The tech that I dealt with took ...

1.0
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Michael And Son Services Customer Care
#916639
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Please know that I was a new client to your company. I had schedule for routine service of my AC unit for August 12, 2016 Sat. between the hours of 12-4 PM. At time of scheduling I reported that my system worked fine given that the entire system is only three years...
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1.0
Product
Michael And Son Services Customer Care
I didn't like
  • Lousy servive
#904233
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I called Michael and Sons to schedule an appointment after ARS failed to show up after waiting for seven hours for repairs. Michael and Sons were on time; however, the shock came when the representative presented the bill. Michael and Sons have two different types of...
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1.0
Product
Michael And Son Services Customer Care
I didn't like
  • Tried to rip me off with unnecessary repairs
  • Lousy servive
  • Plans of services
#902640
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We purchased a Carrier AC unit from Michael and Sons!We have a ten year warranty! We have been without AC since Sunday August 14 at noon. We have made numerous attempts to gain service. We have been told many times that either we are not an emergency or that someone...
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Michael And Son Services Customer Care
#901552
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